Refund policy

1. Return Eligibility

Customers may request a return within 7 days of receiving their order, provided that:

• The product is unused and in its original condition.

• Original packaging, tags, and accessories are included, where applicable.

• Proof of purchase or order details are provided.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Share your order number and clear photos or a video showing the issue so we can review your request.

3. Non-Returnable Items

Products that have been used, damaged due to misuse, or returned without their original packaging may not be eligible for a return, subject to applicable law.

4. Refunds

Once your returned product has been received and inspected, we will inform you whether your refund is approved. Approved refunds will be processed through an agreed payment method within a reasonable period.

For Cash on Delivery orders, refund arrangements will be confirmed directly with the customer.

5. Return Shipping Costs

If an item is damaged, defective, or incorrect, Ahtisham Collections will review the case and advise the customer about return shipping. For other approved returns, the customer may be responsible for return shipping costs.

6. Order Cancellations

Please contact us as soon as possible if you wish to cancel an order. Cancellation may not be possible once the order has been dispatched.

7. Contact Us

For return or refund requests, contact us through the contact details provided on our website. Please include your order number and a description of the issue.

Ahtisham Collections reserves the right to review return and refund requests fairly and in accordance with applicable consumer protection laws in Pakistan.